- Contact us
- FAQs
Contact us
At MasterFoods™ your opinion counts. We are listening and we are committed to responding to you as soon as possible. If you encounter a problem with one of our products, you can report it by mentioning the name of the product, the manufacturing code, the optimal consumption date indicated on the package, as well as the place and date of purchase.
Your feedback is highly valued, please contact our friendly team by completing the form below or calling 1800 816 016.
FAQs
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How do I know the level of chili heat in a product?
The heat level in a product is indicated by industry standard pictures of chilli on the pack: 1 = Mild, 2 = Medium and 3 = Hot.
Is your Cinnamon True Cinnamon or Cassia?
MasterFoods Cinnamon contains 100% Cinnamon Zeylanicum, commonly known as True or Ceylon Cinnamon.
What are you doing about sustainable Palm Oil?
Although we only use palm oil in our Hot English Mustard, globally, we are actively working with suppliers who are members of the Roundtable on Sustainable Palm Oil (RSPO), a non profit association, working to promote the growth and use of sustainable palm oil.
Are the eggs in your products pasteurised?
We assure you that all the eggs used in our products are pasteurised.
Do you use cage-free eggs in your products?
At this time, we source a combination of local cage-farmed, barn and free-range eggs for our products. Our supplier maintains the high industry standards for animal farming practices and aims to over-deliver on those standards wherever possible.
Where are most of your ingredients sourced from?
Using Australian produce is our first priority.
However, due to seasonality and weather conditions like droughts and fires, we often have to source from other markets such as the US to ensure we can keep supermarket shelves stocked.
To ensure we provide you with the best quality products, we also source from markets renowned for growing the world's best ingredients such as saffron from Spain and Cinnamon from Sri Lanka.
No matter the origin, all of our ingredients are responsibly sourced in accordance with our Supplier Code of Conduct which is informed by the International Bill of Human Rights, the International Labour Organization's 1998 Declaration on Fundamental Principles and Rights at Work, and the United Nations Guiding Principles on Business and Human Rights.
Do you add Monosodium glutamate or MSG to any of your products?
We do not add MSG to any of our products, however some ingredients may contain naturally occurring glutamates.
Do you use GMO ingredients in your products?
We ensure that all our raw materials are from non-genetically modified sources/ingredients.