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Your Questions Answered

All Questions How to Use Product Information Product Ingredients Company Dietary Requirements
  • All Questions
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10
  1. Where can I buy MasterFoods™ products overseas?

    Unfortunately, we do not market our products overseas as we have not yet established a distributor network. However, there is an online company which distributes a range of our products outside of Australia. Please be advised that we are not affiliated with this company so we are unable to guarantee their products or service.

    Their details are as follows:
    The Australian Food Shop: 
    https://theaustralianfoodshop.com/(open in new tab)

  2. Where can I buy MasterFoods™ products in Australia?

    You can purchase MasterFoods™ products at Woolworths(open in new tab) and Coles(open in new tab) online, along with independent grocery stores such as IGA(open in new tab), FoodWorks(open in new tab) & Drakes(open in new tab) across Australia. However, we cannot control product availability at a store level for independent grocers; as such it may be worth calling your local store to check availability.

  3. Can I buy MasterFoods™ products from your website?

    Our products are not available for purchase on our website. You can however purchase them from all major grocery retailers online and in store across Australia.

  4. How do I find some of your products in New Zealand?

    Not all MasterFoods™ products are available in New Zealand. For assistance, please reach out to our Consumer Care team on 0800 442 216 (toll free) or fill out a contact us form at https://www.masterfoods.com.au/contact-us(open in new tab)

  5. What do the different values on the nutrition information panel mean?

    The values in the 100g column informs you of the proportion of nutrients in the product and provides a useful comparison against other products. For example, 5.0g of carbohydrates in the 100g column means that the product contains 5% carbohydrates.

  6. What do I do if there is something wrong with my product?

    Contact one of our friendly Consumer Care team on 1800 816 016 or use the contact us form here: https://www.masterfoods.com.au/contact-us(open in new tab)

  7. What is the difference between 'use-by' date and a 'best before' date?

    'Use-by': Foods must be eaten or thrown away by this date. After this date, these foods may be unsafe to consume even if they appear fine physically. This is because the nutrients in the food may become unstable or a build-up of bacteria may occur. It is illegal to sell foods after a 'use-by' date as they may pose a health or safety risk.
    Common 'use-by' foods include milk, sliced ham and shaved meats.

    'Best-before': Foods are still safe to eat after the date as long as they are not damaged, deteriorated or perished. The 'best-before' date simply indicates that the product may lose some of its quality after this date passes. 
    Food can be legally sold after a 'best before' date as long as they are not damaged, deteriorated or perished. You can expect these foods to retain their colour, taste, texture and flavour as long as they are stored correctly. 
    (Department of Primary Industries, Food Authority NSW).

  8. How do I know where to store my MasterFoods™ product?

    Information on storage of products are explicitly noted on the back of pack.

  9. I want to know more about your professional range?

    MasterFoods™ Professional, is the foodservice division of Mars Food & Nutrition Australia™. We manufacture a diverse range of trusted herbs & spices, sauces, mayonnaises, mustards, dressings, and other condiments suitable for any professional food business Australia wide.

    You can learn more about our professional range at  https://www.masterfoodsprofessional.com.au(open in new tab)

  10. Sauce or Fridge - Where should I store my Tomato Sauce?

    Quite frankly we’re stumped with this one. We love sauce. It makes Australia’s favourite delicacies that bit more delicious. What would a snag be without Tomato Sauce or BBQ sauce?

    We’ve engaged our team of food scientists, flavour creators and most importantly our consumers to settle this once and for all. After much debate, that sometimes got quite heated, we have come to a very important conclusion.

    It belongs in both!

    Our sauces can be enjoyed whichever way you’d like. In case you need your sauce to last longer we recommend that you put it in the fridge after opening.

    But after all is said and done, there’s one thing we can all agree on.

    MasterFoods™ is Australia’s favourite sauce.

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