- Contact us
- FAQs
Contact us
At MasterFoods™ your opinion counts. We are listening and we are committed to responding to you as soon as possible. If you encounter a problem with one of our products, you can report it by mentioning the name of the product, the manufacturing code, the optimal consumption date indicated on the package, as well as the place and date of purchase.
Your feedback is highly valued, please contact our friendly team by completing the form below or calling 1800 816 016.
FAQs
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Why did you change to a Paper based Squeeze-on for your Tomato sauce?
We take great pride in producing quality, safe products and have been making the original plastic MasterFoods™ Squeeze-Ons for over thirty years. These new paper-based recyclable tomato sauce packs are a product we are trialling to get valuable feedback about this innovation as we work towards more sustainable packaging.
Who owns MasterFoods™?
MasterFoods™ has a proud heritage, starting as an Australian run family business in 1945. Today, it is still a family run business as part of Mars Food & Nutrition Australia™, which is part of Mars, Incorporated.
What is MasterFoods™ doing to become a more sustainable company?
Our approach to sustainability is guided by our Global Mars Sustainable in a Generation Plan which you can learn more about here: https://www.mars.com/en-au/sustainability-plan(open in new tab)
If you have any further questions, please submit an enquiry: https://www.masterfoods.com.au/contact-us(open in new tab)
What is MasterFoods™ doing about recyclable packaging?
At Mars Food & Nutrition Australia™, our approach to environmental sustainability is focused on reducing, recycling and reusing wherever possible, with 93% of our packaging currently being recyclable.
In 2024, we launched the trial of a recyclable paper-based format for our Squeeze-On sauce range, the last packaging format to convert - the learnings from this trial will offer valuable insights for improvement.
You can learn more about our approach to recyclable packaging which is guided by our global our Mars Sustainable in a Generation Plan: https://www.mars.com/en-au/sustainability-plan(open in new tab)
Is MasterFoods™ Australian made?
MasterFoods™ is an Australian brand and we've been bringing delicious flavours to Australian kitchens since 1945. Our products are made in our factory on the New South Wales Central Coast where we employ more than 300 people.
You can discover more of our story at: https://www.masterfoods.com.au/our-stories/since-1945(open in new tab)
How can I work for MasterFoods™?
Please visit https://careers.mars.com/au/en(open in new tab) for career positions and Rarekind Recruitment Tuggerah for casual positions.
Do you have any information on donations or sponsorships?
If you are making an enquiry about donations, please send the following information in an email to mars.food@effem.com.
Please include:
• Name of the organisation
• Contact name
• Contact number
• Contact email
• Date of the event
• A short explanation about the event and the donation you are seeking.
• And a deliver address (No PO Boxes).Your request will be reviewed. If we are able to assist, please allow three weeks for delivery.